New White Paper addresses the dilemma of whether it is better to build or to buy an enterprise integration solution
IT application integration is a crucial part of fully utilizing a Configuration Management Database (CMDB), such as ServiceNow. The question is, whether or not integrations built in-house can get the job done effectively and cost-efficiently.
Building the integration seems simple enough, as cloud vendors provide application programming interfaces (APIs), and you may think that your in-house IT team can handle it. Plus, you may see the price tag of a pre-built solution and assume that building in-house will save money. However, a successful integration plan and overall business strategy depends on the ability to connect every disparate application, both within the cloud and on-site. These connections must be seamless to be effective and are much more than just connecting one endpoint with another.
There are key factors to consider when making this decision. If, for example, you have up to a year to build integrations, and you have a full team of developers to work on them, you could have the resources to self-build. However, if you’re on a shorter timeline, have a pretty small IT staff, and are hoping to connect more than two endpoints (and more in the future), you may be better off going with a pre-built integration tool, such as ebridge.
Building it Yourself
Time is obviously a major factor. This is the more time-consuming commitment than if you buy the solution in an all-in-one package. Handling data is no exception. Other difficulties presented by building the introduction yourself include managing many moving parts – application vendors, APIs, application administrators, users, and your developers, among others. Another is different API standards. Unique APIs are used by each system—there is no one-size-fits-all. Custom code also takes time. Cloud applications can be customized so that you have tailored fields within custom code. While this may seem like a plus, remember that whoever is the administrator will have to add these fields manually, and thus the IT team will have to oversee integration for each application that needs to be connected. Furthermore, there are many security concerns with cloud applications. Sometimes an API won’t transmit data until it receives separate authentication web service calls, and there could be a limit to the number of times a call can be made to an application within a specified timeframe.
While building the integration yourself may seem like it would be more economical than buying, it just isn’t always the case, especially when you consider the time and resources it will take to complete it successfully. It’s worth considering whether your current IT team can handle these challenges and take all the time necessary to complete a successful build it yourself integration.
Considering a Pre-Built Solution
Rather than experiencing the challenges of trying to build the integration manually, consider a SaaS solution such as ebridge, which can provide numerous benefits when you’re integrating applications with ServiceNow. Pre-built connectors can streamline and accelerate the process, helping to reduce the cost of integration significantly. ebridge also allows you to manage popular IT programs such as SolarWinds, Active Directory, JASK, BigFix, IBM QRadar, and many other IT programs.
Key advantages of a turnkey solution:
- Speed up deployment
- Reduce integration costs with pre-built connectors between enterprise IT and security applications
- Improve visibility across IT assets
- No information barriers
- Combine data from all applications
- One interface
- Consolidated costs
- Managed within ServiceNow
- Reduced repair and maintenance costs
- Anticipate problems
Buying pre-built, professionally developed products that can be integrated quickly, and are professionally supported, ensuring compatibility on all future integrations of either the data generating applications or the ServiceNow CMDB, quickly increases your ServiceNow ROI. It also preserves continuous compatibility of the data generating application ecosystem without the risk of previous internal custom programming that may lack a high-quality programming pattern or require a dependency on future individual programming skillset.
For more information about ebridge, visit www.championsg.com/ebridge or call 800-771-7000.