Today’s sprawling, complex business IT environments can be difficult and time-consuming to keep track of. More users are connecting more devices – of many different kinds – than ever before. But, to keep your IT systems operating as effectively, efficiently and securely as possible, you need to know about all the endpoints within them and keep administration consistent across them all.
The worst way to do this is to manually record everything in a spreadsheet, an inefficient process which is subject to human input errors and omissions. This would leave you with an inaccurate record, and a lack of full control over the IT endpoints in your environment. Every device in your network that’s operating out of your full vision and control is a risk; a potential weak link in the chain.
So, having a complete and accurate view of your infrastructure isn’t just desirable. It’s essential. That’s why taking advantage of the vast potential that CMDB tools like ServiceNow offer is one of the best ways to get true visibility over every endpoint in your IT environment.
What is CMDB?
A configuration management database (CMDB) stores useful information about the hardware and software components in your IT environment.
CMDB tools organize all this information, helping you manage your IT environment, and keep track of all the devices and applications that operate within it. This includes desktops, laptops, mobile devices, as well as software licenses and user information, which is easily discoverable and constantly visible within the CMDB interface.
With the information this records, you can call an end to rogue devices lacking software updates or causing potential virus risks – which damages your business in a wide range of ways.
Which CMDB to choose?
To begin with, you’ll need to find the right platform. Arguably the best CMDB is ServiceNow. It helps you keep a comprehensive record of your assets and services, and how they relate to each other, so you can see your infrastructure in the level of detail you need.
As a platform, ServiceNow can’t be beaten right now. It’s the CMDB of choice for thousands of businesses. But there are also ways we’ve enhanced it that mean it can offer your business much more.
Taking ServiceNow even further
Our solution ebridge works with ServiceNow to make it do more for you. Instead of having to manually enter all the information about your IT environment, with ebridge it will automatically populate into the database, saving time and ensuring accuracy. You can also get an in-depth picture of how endpoints can be optimized. And it even allows you to take action without leaving ServiceNow. Here are the main advantages in more depth:
- Everything integrated seamlessly
Unlike if you were just using ServiceNow on its own, it’s now much easier to make improvements to your infrastructure. With a click, you can apply software updates, remove outdated cloud licenses, connect phone systems, and orchestrate your operations with unrivaled scope and simplicity. That’s because ebridge allows for a bidirectional flow of information. It collects data and, crucially, sends data and commands back and forth between ServiceNow and your applications. So, it doesn’t just allow you to check up on your applications. You can actually interact with them.
- Sweat your assets
With ebridge, you can achieve a higher return on investment (ROI) from ServiceNow and your business applications. That’s because ebridge goes a step beyond other Discovery options and integrates information from major IT enterprise applications into the ServiceNow database. This includes security and performance updates from applications like BigFix, QRadar, and JASK. It brings everything together and makes it all work harder for your business. ebridge allows you to use your IT assets in a much more effective way.
- Stability and efficiency
Having this wide-reaching, quick-to-action control over your endpoints can be the difference between providing a stable, continuous service and costly downtime if failure occurs. It helps you maintain your service at a far higher level of consistency, efficiency and effectiveness.
- A familiar platform
If you’re one of the many businesses already using the ServiceNow platform to manage your IT endpoints, adding ebridge to your services will allow you to save countless hours on training, allowing your IT workers to divert their attention to more value adding work.
- The cost-effective solution
At a lower price point than alternative Discovery tools available, and offering far more control and convenience, we’re confident our solution can offer substantial cost savings, whilst driving efficiency in information management across your organization.
Want to see for yourself how ebridge offers superior insight and control over your IT infrastructure? Get in touch with us today.