The benefits for companies having a configuration management database (CMDB), such as ServiceNow, are well known. However, many organizations are finding that they’re spending too much time or money into getting the most out of their CMDB investment. In particular, getting IT management data into ServiceNow can often be an inefficient, manual task prone to human error. Because the investment in a CMDB is predominantly expensive, it’s so important for organizations to get the maximum possible value from the platform.
In a recent eBook by Champion Solutions Group, we’ll consider why today’s organizations are struggling to get value from ServiceNow, and how they can address these problems.
Getting information into ServiceNow
ServiceNow lets IT managers better understand the technology in their IT environments, allowing them to diagnose and fix potential and current problems as they arise. For it to be truly successful, it requires all this important information, about IP addresses, serial numbers, and much more to be properly recorded in the database – for every endpoint in the IT environment. Most IT departments have made investments in technologies and applications to help them manage ever evolving, and increasingly specific, IT and business problems (ie. IBM QRadar, JASK and BigFix to name a few). The issue is that ServiceNow doesn’t effectively communicate with these third-party business applications.
IT managers need the ability to efficiently diagnose and resolve IT issues from one interface – ServiceNow. But while important functions, notifications, and data are siloed elsewhere in third party business applications, this is impossible to achieve. It’s vital therefore, that businesses can share information seamlessly between their chosen enterprise applications and ServiceNow – and back again.
Getting your Data into ServiceNow
ebridge, by Champion Solutions Group, allows information to be passed seamlessly between third party enterprise apps and ServiceNow, providing a simple, quick to use, and cost-effective solution to this problem. Ebridge includes inbuilt, bidirectional integrations with a range of leading business applications, including BigFix, IBM QRadar, JASK, Microsoft Azure, Microsoft Active Directory, SCCM and SolarWinds.
Into a single ServiceNow interface, IT workers can deliver greater value to their organizations. There are several clear benefits this provides:
- Maximize the value of ServiceNow
- Automate endpoint discovery
- Improve uptime
- Reduce inspection and maintenance costs
- Remain compliant
ebridge Delivers Integrated IT Management Data
With ebridge, IT managers have access to the tools they need to automatically maintain their CMDB with the most complete and updated version available of information about their IT environment.
As the most effective CMDB integration solution on the market, ebridge is the only tool that makes transferring bidirectional information between ServiceNow and enterprise applications seamless. It’s also quick to deploy, easy to use, and less costly than competitors.
For more information about ebridge visit https://ebridge.championsg.com/ or call 800-771-7000.